Shipping & Returns

General Terms and Conditions for purchase at the online store
1) GENERAL PROVISIONS

Buyer making a binding order confirms that it accepts Trading conditions for the supply of goods declared by the seller. Relations between the buyer and seller are governed by these Terms and Conditions, which are also binding on both parties.

2) ORDERING OF GOODS AND SERVICES

We offer you the opportunity to purchase directly from your home where you can buy nonstop. Order, you can simply and conveniently using a shopping cart, phone, e-mail or writing to our address.
The contract only the goods listed in the sales contract - order. Dimensions, weight, performance, capacity and other information listed on our website, catalogs, brochures and other printed materials are non-binding and data stemming from data producers. In case of discrepancies, of course, you will be contacted.
We are committed to our customers we will only deliver goods in perfect condition and in accordance with the specifications or features usual for the type of goods conforming to the norms, rules and regulations in force in the Slovak Republic and Slovak also properly equipped with operating instructions, warranty and post-warranty lists service centers, if it is for the usual type of goods.
Condition for the fulfillment of our electronic order the completion of all required data and particulars listed in the order form. The order is also a draft contract, when the purchase agreement gradually the actual delivery of goods. The purchase contract is required to formally confirm the order seller. In some, especially low-cost intermediate cases, the seller reserves the right to create the best contract the order confirmation by phone or in person and advance payment of financial buyers.
Prices, images and information in our e-commerce are indicative and not binding. In the event that during the time when the goods were ordered, there was a significant change in foreign currency exchange rate or a change in the price range or supplied by the supplier, our company is entitled to an order in agreement with a buyer from or modify unilaterally withdraw with immediate effect. Same power of the reserve, even if when the manufacturer ceases to supply the product ordered, or will launch a new version, eventually significantly modifies the product price.

3) CONFIRMATION OF ORDERS

The order is accepted in 24 hours, we will send you an order confirmation e-mail, the transmission will also be informed by e-mail. If in doubt, we will contact you.

4) CANCELLATION OF ORDERS

Every order you cancel within 24 hours by telephone or e-mail, without giving any reason. Just put your name, e-mail and a description of the ordered goods or services.

5) Packaging, postage, transport

Ordered goods are sent by post or courier. For Slovakia the free shipping for purchases, respectively. Total value of orders or orders shipped once the accumulation of 49,-EUR with VAT. In value of the order / orders are shipped at the same time charge (transport, packaging), 4.98-EUR with VAT. For oversize mail or heavier weights, we reserve the right to charge carriage but also the advance written confirmation and consumer information. It is possible to choose another mode of transport and as specified by individual orders.

6) TERMS OF PAYMENT

Currently, it is possible for us to pay for goods and services in the following ways:
- Advance to account
- In cash at the store
- PayPal payment gateway
- Cash on delivery - COD fee charged is 3, - EUR with VAT

7) DELIVERY PERIOD

Delivery time is from 0-30 days, unless otherwise indicated. In the event that a product is not in stock, we will as soon as possible inform.

8) EXCHANGE OF GOODS

If you need unused and undamaged goods exchanged for another type. Goods only sent by registered (no mail order) to our address. Costs associated with the exchange bears in full the purchaser.

9) WITHDRAWAL
(1) The consumer is entitled, without giving any reason terminate the contract within seven working days after receipt of written information pursuant to § 7 par. 1 point. d).Withdrawal from the consumer contract is a contract since the beginning repealed.
(2) consumer within seven working days from the date of withdrawal shall return the goods to the seller regardless of whether the goods have been used or has defects that cause the consumer; reasonable care of goods must be maintained.
(3) The seller is obliged to take back the goods and return the consumer price paid for goods or services or to the consumer to advance at the latest within 15 days from the date of cancellation taking into account the costs incurred by the service.

10) CLAIMS AND WARRANTY

Any complaint to your satisfaction equip individual agreement with you in accordance with applicable law. The buyer is obliged to the goods after receipt inspected in order to identify any defects and damage. Any defects the buyer is obliged to report as soon as possible for our company and also on the spot when the supplies courier, or mail. For defects caused by carriers we can not guarantee, but each package is insured for the amount of minutes. value of shipments.

All products are covered by the statutory deadline of 24 months unless otherwise indicated. The guarantee applies only to manufacturing defects.

The warranty does not apply to:

a) defects caused by normal use, wear
b) misuse of the product
c) improper storage

Procedure for complaint:

1) Tell us about the complaint by telephone, e-mail or in writing
2) send the goods as a recommended package (no mail order) to our address
3) to state the reason for the claim of the consignment, your address and contact details
4) proof of entry of the goods advertised in our store (copy)

11) CNY ADVERTISING REGULATIONS - Civil Code
Liability for defects of referral to the
§ 619
(1) The seller is responsible for defects that is sold to the buyer taking over the case. In the cases
liable for defects arising from their use or wear. When things sold at a lower price
not a fault for which it was negotiated lower price.
(2) If it is not the case, which spoils quickly, or used items, the seller is responsible for defects that
occur after taking over the case during the warranty period (warranty).
§ 620
(1) The warranty period is 24 months. If a purchased item, its packaging or instructions attached to it
marked the period of use, the warranty period ends before the deadline.
(2) If the thing used, the buyer and seller may agree to a shorter warranty period, but not
less than 12 months.
(3) In matters that are intended to be taken for an extended period, down specific rules
warranty period longer than 24 months. The warranty period exceeding 24 months may cover only one
main parts.
(4) At the request of the buyer, the seller is obliged to provide guarantee in writing (warranty). If
allows the nature of things, instead it is sufficient to guarantee letter issued proof of purchase.
(5) Declaration of the warranty certificate issued by the buyer or the seller may provide advertising
guarantee in excess of the scope of guarantees provided in this Act. The warranty conditions determined by the seller
and scope of this guarantee.
§ 621
The warranty period shall commence from receipt of the main buyers. If you bought the thing put into operation another
entrepreneur than the seller, the warranty period begins to run from the date of putting things into operation as
Buyer ordered the putting into operation no later than three weeks from receipt of matter and duly and timely
provide implementation services for assistance.
§ 622
(1) If the defect can be eliminated, the buyer has the right to be free, timely and properly
removed. The seller is obliged to defect without delay to remove.
(2) Kupujúcimôže instead of removing defects require changing things, or if the defect concerns only part of
of the item if the seller does not result in excessive costs for money or goods
severity of defects.
(3) Predávajúcimôže always instead of removing defects replace the defective thing as faultless, if
the buyer does not cause serious difficulties.
§ 623
(1) If the defect can not be removed and that prevents the case could properly be taken as a matter of
without defects, the buyer has the right to exchange things or has the right to withdraw from the contract. The same right is granted
buyer, while in the case of removable defects, but if buyers can not for the re-appearance on the defects after
repair or for a larger number of defects in the thing properly used.
(2) If the other irremovable defects, the buyer has the right to a reasonable discount on the price of things.
§ 624
If the thing sold at a lower price or used thing has a defect, for which he is responsible, has
buyers instead of the exchange right things right to a reasonable discount.
§ 625
Rights from liability for defects shall apply for the seller, in which the case has been purchased. However, if
the warranty given by another entrepreneur for the repair, which is vmieste or seller for vmieste
closer buyer, the buyer exercises the right to repair at a designated operator to perform warranty repairs.
Entrepreneur for the repair is to carry out repairs within the agreed sale vecimedzi
seller and buyer.
§ 626
(1) Rights of liability for defects covered by the warranty, will be voided if not applied
within the warranty period.
(2) Rights of liability for defects in the things that spoils quickly, they must be applied later in the day
following the purchase, otherwise the right expires.
(3) If the thing used, terminate the right of liability for defects, if not exercised within 24 months
date of receipt of things used by the buyer or the time at which the seller and the buyer agreed to by
§ 620 par. 2.
§ 627
(1) Time of application of the law of liability for defects until the buyer after the repair was
obliged to take over the thing until the warranty period. The seller must give the purchaser a certificate
about when the right to apply, as well as the repair and the time of its duration.
(2) If an exchange, warranty period begins to run again following the receipt of new things. The same applies if there
an exchange of components for which a guarantee is provided.

Will process your claim as quickly as possible but no later than 30 days from its formation on the date of delivery by our company. In the case of longer claims you will be informed on the status of the claim.

CONTACT DETAILS:

SHOWROOM - SHOP - correspondent address:
MUZIKUS - musical instruments, sound and lighting equipment, dance needs
Nobel 32;
83102 Bratislava

GSM: +421-905-88-11-22 (working days 9:00 to 17:00);
Tel. : +421-2-4951-3182 (Working days 9:00 to 17:00);
Fax: +421-2-4951-3184;
E-mail: muzikus@muzikus.sk
www.muzikus.sk

Location - billing address:
MUZIKUS s.r.o.
Kopčianska 21,
85101 Bratislava,
SLOVAKIA

ID: 36658502;
ID: 2022223368;
VAT number: SK2022223368

Company registered in the Commercial Register of District Court Bratislava I, on 28/07/2006, Section Sro, Insert No. 41670 / B. Supervisors: Inspectorate for SOI, based in Bratislava in the Bratislava region, Prievozská 32, Bratislava

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